Delivery Information


Orders placed before 2pm (UK weekdays) will be dispatched the same day first class or courier post. Any orders placed after 2pm will be dispatched the following working day.

My order has not arrived yet?

If your order has not arrived, we're here to help.

We will endeavour to deliver the following day but please allow up to 7 days for delivery within the UK and at least 20 business days for any addresses outside the UK. International deliveries are often received before 20 working days, but our postal service cannot guarantee this.

Before getting in contact with us, have you tried:

  • Checking the tracking link via your confirmation email to view the up to date tracking.
  • Signing into My Account to check we have the correct delivery address for your order and your contact details are up to date.
  • Checking if you have a email from us or attempted delivery card from one of our carriers. Your parcel may be awaiting collection at a local Post Office or delivery depot, or you may need to arrange redelivery.

Please contact us on on 0044 (0) 1670 534900 or email us using the contact us form and quote your order number. If your order cannot be found, we will arrange a replacement or refund for you.


We will list an item's availability on that item's detail page. Sometimes an item will become unavailable after you have placed your order. We will inform you by email if an item becomes unavailable.

Product is out of stock, will you be getting more?

Yes, we will be getting more stock of the product that is shown out of stock on MultiVits. We cannot be more specific than what is said on the page, sorry.

Discontinued Product
If an item has been discontinued we will take the product off the website when we have ran out of stock.

We are always looking at improving your shopping experience so if this changes, we’ll let you know.


Delivery is free for all shipments within the UK. Deliveries will either be despatched by first class post or DX Delivery (based on weight and order value at our discretion).

Orders to Europe cost only £3.95 post and packing, regardless of quantity or size. The rest of the World is only £5.95 post and packing, regardless of quantity or size. Unfortunately, we cannot ship to all countries. This is due to restrictions imposed by our postal services. You will be notified at the point of order should we be unable to ship to your country.

Can I track the order to my door?

Orders that are delivered by DX Delivery or Royal Mail ISF (International Signed For) are trackable. We will email the tracking/consignment number along with the courier's website once goods are despatched.

Customs and Duty

Please note all shipments to US and the rest of the World may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you, we have no control over these charges and cannot predict what they may be.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

01670 534 900
Weekdays 9am - 5pm


Thank you for visiting MultiVits, the official Pharma Nord online store!

We have listened to customer feedback and refreshed our site to make shopping with us even easier.

Happy shopping and good health!


Contact us for help and advice