Refund Policy

Returns & Refunds Policy

We are confident that you will be happy with the goods you have ordered.

In the unlikely event that you receive INCORRECT or FAULTY items, PLEASE CONTACT US. You can return your goods to us in their original condition and we will issue a full refund, including original delivery cost (where applicable), or issue a replacement.

We will be happy to provide a FREEPOST address for you to use when returning FAULTY goods or INCORRECT goods sent as a result of OUR ERROR. Please contact us about this.

Should you wish to return UNWANTED goods, please inform us that you wish to cancel your order within 14 working days from the date of receipt. Please return the goods to us within 30 days of receipt. We can arrange a refund or replacement. Please note that we will be unable to refund your return postage costs.

We can only process returns and refunds for items purchased from MultiVits (this website).

Your statutory rights are unaffected.

If you need further information, please contact us on 0044 (0)1670 534900 (Monday to Friday, 9am to 5pm) or email

01670 534 900
Weekdays 9am - 5pm


Thank you for visiting MultiVits, the official Pharma Nord online store!

We have listened to customer feedback and refreshed our site to make shopping with us even easier.

Happy shopping and good health!


Contact us for help and advice